| | Q: What are your office hours? |
| | A: Our offices are open Monday through Friday from 7:30 AM to 5:00 PM. We employ an answering service for nights and weekends 365 days a year. For our contract and agreement customers, we are there for you 24/7. Back to the top.
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| | Q: What trade associations are you affiliated with? |
| | A: We are members in good standing with the following trade associations or Commonwealth of Virginia trade regulators:
Air Conditioning Contractors of America (ACCA) American Society of Heating, Refrigeration and Air-Conditioning Engineers (ASHRAE) ICC Energy Commission, Department of Professional and Occupational Regulation (DPOR) National Fire and Protection Association (NFPA) National Oil Heat Service Managers Association (NAOHSMA) National Propane Gas Association (NPGA). Back to the top.
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| | Q: Are your technicians trained to work on my equipment? |
| | A: Our technicians are trained on all phases of heating and air conditioning. We use our state-of-the-art training center to keep up with the latest developments in the industry. We know before we go. Back to the top.
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| | Q: What finance options to you offer to help me budget my system replacement? |
| | A: We offer several ways to finance you system replacement. We will finance at 0% interest with $0 down and 12 equal payments your installation. Just take your job price and divide it by 12. That's your monthly payment for 12 months (pending credit approval).
For those looking to spread the payments out further, we are partnered with Consumer Comfort Financing. With one short, toll-free, private telephone call you can finance you installation from 12 months up to 5 years for jobs running from $1,000 to $15,000. The financing is an unsecured, low fixed rate. The best part is you can include other parts of your project in the financing such as electrical or plumbing upgrades. Back to the top.
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| | Q: What is involved in replacing my heating and air conditioning system? |
| | A: It's simple. We come to your home and evaluate your system, measure your home to make sure the system we suggest matches your needs and give you several options to choose from including several financing options.
Once you have decided on the system, we schedule the installation at your convenience. We show up when we say we will. We carefully and professionally install the system according to the manufacturer's specifications and industry standards and clean up when we leave. We respect your property. Back to the top.
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| | Q: My heating and air conditioning system is old and still works, should I consider upgrading? |
| | A: Although your equipment may be working, it may be working against you. Older equipment is not as energy efficient as newer systems. This means you pay more to operate your system than you should. In furnaces this means your money is going up the chimney. For heat pumps and air conditioning units, your equipment runs longer than it should.
Also, you are susceptible to breakdowns. New systems have better warranties in the event you do suffer a breakdown. Back to the top.
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| | Q: What do I need to improve my home's air quality? |
| | A: One of the simplest ways to improve your air quality in your home is air filtration designed to capture the items that make your air poor. Standard hardware store air filters do not do the job.
Another way is to install UltraViolet Light treatment in your ductwork. This kills airborne mold spores and bacteria.
The two systems together are an ideal way to improve the quality of the air in your home. Back to the top.
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| | Q: I've heard a lot about indoor air quality, what makes indoor air quality poor? |
| | A: Many things affect indoor air quality. Pet dander, dust, allergens, mold spores and bacteria are just a few components of unhealthy air in your home. Back to the top.
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| | Q: What are Loyalty Credits? |
| | A: Loyalty Credits are our way of thanking you for being our customer. Each year you hold a service agreement or service contract with Quarles Energy Services you earn $50 credit towards system upgrades or replacements. You can add a humidifier or UV Light air treatment system. You can use the credits to help pay for your system replacement. It's your choice. Back to the top.
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| | Q: How do I schedule someone to come evaluate my heating and air conditioning system? |
| | A: Just call your local branch office or contact us by email at service@quarlesinc.com. Back to the top.
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| | Q: What does a service plan offer? |
| | A: Each plan offers professional tuning of your system. We use gauges and test instruments, not guesswork, to set your system for the best performance possible. Back to the top.
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| | Q: What is the best service plan for me? Contract or agreement? |
| | A: It depends on your desired level of security. Service agreements provide annual maintenance, Loyalty Credits, priority service 24 hours a day 7 days a week and discounts for any future service work you may incur. Agreements are great for equipment that is relatively new and you want limited coverage but the comfort of knowing you have someone to call in the event of an emergency.
Service contracts include the same as the service agreements, but cover the total cost of the repair including parts and labor for just about anything that can go wrong with your system. Back to the top.
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| | Q: If I get my equipment "tune-up" during the off-season will it still run properly during the season? |
| | A: Definitely. We use computerized testing equipment to set up your equipment in the off-season to meet the rigors of winter or summer. Just turn on your system and enjoy peace of mind. Back to the top.
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| | Q: Should I maintain my equipment annually? |
| | A: Yes, and all equipment manufacturers require it to keep their warranties in force. Besides, annual maintenance pays for itself in energy savings and comfort. You may also catch a problem before you are in the cold of winter or heat of summer. Back to the top.
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| | Q: When is the best time to schedule preventative maintenance on my heating and air conditioning system? |
| | A: The best time to schedule your tune-up is I the off-season. Air conditioning systems should be looked at before you need them - before May. Heating systems should be done during the summer. By having your tune-up scheduled this way, you avoid congested schedules due service emergencies that come in during the heating or cooling season. Don't wait to the last minute. Back to the top.
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