Frequently Asked Questions
How Can I Save Money By Becoming A Quarles Fleet Fueling Member?
All Quarles Fleet Fueling Members have an account manager whose job it is to learn about your business and customize a program to meet your needs. Quarles offers several pricing options that your account manager can help you select from to suit your business needs. In addition, all diesel products at unattended sites contain additives to increase your fuel mileage 5 percent! With Quarles Fleet Fueling, you have control over how and when each driver uses their card, helping you track your expenses more carefully.
What Types Of Cards Do I Need To Fuel At An Unattended Site?
The only card you need to fuel at an unattended Quarles Fleet Fueling site is a Q-CARD. Your territory manager will help you select the right Q-CARD depending on your fueling needs and/or vehicle usage.
Who Do I Call If My Card Doesn’t Work?
Just call our friendly folks toll-free at 877.444.FUEL (3835). They're ready for your call!
What Is ULSD? Do I Need It?
ULSD, or Ultra-Low Sulfur Diesel, is a relatively new diesel product designed to significantly improve air quality. Its sulfur content is less than 15 parts per million (traditional Low Sulfur Diesel is 500 parts per million). ULSD is required in diesel engines manufactured on or after January 1, 2007, but can also be used in older vehicles. Refer to your owner’s manual if you have any question about the required type of fuel. A government mandate requires all diesel vehicles to use ULSD by December 1, 2010.
How Is Your Product Better?
All unattended Quarles Fleet Fueling sites supply Premium Diesel, which is treated with additives to improve your fuel economy by 5%, clean injectors, control moisture, and inhibit corrosion. Our additives even reduce emissions by up to 47%.
Are Your Sites Open To The Public? What Are The Rules At The Fueling Sites?
No, only Quarles Fleet Fueling Members are able to fuel at our sites. As a QFF Member, your employees will be trained on the fueling equipment and safety, and given contact information in case of any problems.
Where Do You Plan To Expand Next?
Quarles is always looking for new site locations to expand the Fleet Fueling site network. Send us your suggestions if there is a specific area where you feel a fueling site would be beneficial. Visit our site locator page and check out "What's New" or sign-up for our monthly newsletter and you'll always know what's coming.
What Is The Universal Q-CARD?
The new Universal Q-CARD is the card of choice whenever your fueling needs take you outside of the Quarles Fleet Fueling network. While QFF unattended sites are always your best value, the Universal Q-CARD allows you to fuel at more than 230,000 sites across the United States. Best of all, you can use the Universal Q-CARD at our QFF unattended sites too.
Where Can I Use The Universal Q-CARD?
The Universal Q-CARD is good at over 230,000+ sites across the United States AND at all QFF unattended sites. For complete information on where your Universal Q-CARD is accepted, go to our online site locator and search by city, state, or zip code and view driving directions.
Do You Have Printed Maps Available For Drivers To Find Your Sites?
Yes! Request your copy of the compact printed site directory. For the most up-to-date information, visit our online QFF Site Locator because we're always expanding.
What Are My Invoice Options?
You can receive your invoices weekly, bi-weekly, or net 20, according to your credit needs. Talk to your account manager to pick the best billing method for your business.
How Can I Get In Touch With My/An Account Representative?
Call our Customer Service team at 877.444.FUEL (3835) and they’ll connect you with your territory manager who can answer any questions you may have.
What Products Do You Offer At The Unattended Sites?
Ultra-Low Sulfur Diesel
ULSD is a relatively new diesel product designed to significantly improve air quality. Its sulfur content is less than 15 parts per million (traditional Low Sulfur Diesel is 500 parts per million). ULSD is required in diesel engines manufactured on or after January 1, 2007, but can also be used in older vehicles. You should refer to your owner’s manual if you have any question about the type of fuel required in your vehicle. A government mandate requires all diesel vehicles to use ULSD by 12-1-2010.
Non-Road, Locomotive, and Marine (NRLM)
A tax-exempt diesel fuel used for agricultural, power generation, construction, locomotives, and marine. It is also referred to as “dyed diesel” and off-road diesel. As of June 1st, 2007 refiners and distributors of NRLM are required by the US Environmental Protection Agency to dramatically reduce the sulfur content in this fuel.
Reformulated Gas vs. Conventional Gas
Reformulated Gasoline (RFG) is a “cleaner burning gas”. It has a different composition from conventional gas, and contains lower levels of air pollutants. It’s required by law in many cities, however most outlying areas supply conventional gas, as it is typically less expensive.
Ethanol Blends
This is an alcohol-based alternative fuel that’s blended with gasoline to produce a higher octane rating and lower emissions than non-blended gas. (Blends are often E-10 or E-20, that is, 10% ethanol or 20% ethanol.) Ethanol is made from domestically produced grains and or other plants by fermenting and distilling grains such as corn, barley and wheat. Visit www.ethanol.org to learn more.
Want to know where you can find these products? Head over to our online fuel site locator, and find sites near you with the products you need.
Can I Use ULSD For Off-road Use?
Yes, you just need to file with the state and federal government to get your tax dollars back. You may find those forms here: Virginia Department of Motor Vehicles Form. Internal Revenue Service: Form 8849 Claim for Refund of Excise Taxes. Form 4136 Credit for Federal Tax Paid on Fuels.
Do I Need To Worry About Your Fuel Supply?
Quarles owns and operates two fuel storage facilities with 8 million gallons in storage capacity, which gives us a distinct edge over the competition.
How Can I Be The First To Learn About QFF Promotions?
Sign up for our quarterly online newsletter, and we'll keep you posted on everything new with QFF as well as alert you to special offers!
How Can I Learn More About Quarles Fleet Fueling?
Call 877.444.FUEL (3835) and our friendly customer service staff will work with you to set up a convenient time for a territory manager to meet with you, answer all your questions, and show you how you can start saving money by fueling with Quarles Fleet Fueling.