Frequently Asked Questions

What Are Your Office Hours?

Need an emergency propane delivery? If you’re an Automatic Delivery customer you can receive emergency deliveries 24/7—please contact Quarles at 800.201.HEAT. For Will-Call customers, we will schedule your emergency delivery as quickly as possible during normal business hours. Our business hours 8:00am–5:00pm, Monday–Friday.

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With Which Trade Associations Are You Affiliated?

We are members in good standing with the following trade associations or Commonwealth of Virginia trade regulators:

• ICC Energy Commission
• Department of Professional and Occupational Regulation (DPOR)
• National Fire and Protection Association (NFPA)
• National Oil Heat Service Managers Association (NAOHSMA)
• National Propane Gas Association (NPGA).

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Should I Maintain My Equipment Annually?

Yes, and all equipment manufacturers require it to keep their warranties in force. Besides, annual maintenance pays for itself in energy savings and comfort. You may also catch a problem before you are in the cold of winter or heat of summer.

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How Can I Be The First To Learn About Quarles Energy Services Promotions?

Sign-up for our quarterly newsletter, and never miss a beat!

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Do You Offer A Senior Discount?

If you are 55 or older, you are eligible to save $.05 per gallon. Please contact Quarles at 800.201.HEAT to activate your discount.

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How Can I Improve The Efficiency Of My System?

The National Oilheat Research Alliance (NORA) suggests that annual tune-ups can reduce fuel consumption by up to 10 percent! Please contact an authorized technician to schedule a tune-up for your system.

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Do I Need To Worry About Your Fuel Supply?

No! Quarles has three bulk storage facilities. We receive our fuel supply early so we can keep your home warm all winter long.

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