Frequently Asked Questions
What Are Your Office Hours?
Need emergency service or an emergency delivery? All Quarles customers can receive 24/7 emergency service. If you’re an Automatic Delivery customer you can receive emergency deliveries 24/7—just call your local division. For Will-Call customers, we will schedule your emergency delivery as quickly as possible during normal business hours.
Our business hours:
| Culpeper: | Mon-Fri, 8:00am – 5:00pm |
| Fredericksburg: | Mon-Fri, 7:30am – 5:00pm |
| Front Royal: | Mon-Fri, 7:30am – 5:00pm |
| Harrisonburg: | Mon-Fri, 8:00am – 5:00pm |
| Irvington: | Mon-Fri, 8:00am – 5:00pm |
| Newington: | Mon-Fri, 8:00am – 4:30pm |
| Warrenton: | Mon-Fri, 8:00am – 5:00pm |
| Winchester: | Mon-Fri, 7:30am – 5:00pm |
With Which Trade Associations Are You Affiliated?
We are members in good standing with the following trade associations or Commonwealth of Virginia trade regulators:
- ICC Energy Commission
- Department of Professional and Occupational Regulation (DPOR)
- National Fire and Protection Association (NFPA)
- National Oil Heat Service Managers Association (NAOHSMA)
- National Propane Gas Association (NPGA).
Are Your Technicians Trained To Work On My Equipment?
Our technicians are trained on all phases of your heating system. We use our state-of-the-art training center to keep up with the latest developments in the industry.
Do You Offer Financing For System Installations?
Yes! We will finance your installation for 12 months, with 0% interest and $0 down. We will simply divide the cost of the installation into 12 equal monthly payments.
For those wishing to spread the payments out further, Quarles has partnered with Consumer Comfort Financing. With one short, toll-free, private telephone call you can finance you installation from 12 months up to 5 years for jobs running from $1,000 to $15,000. The financing is an unsecured, low fixed rate. The best part is you can include other parts of your project in the financing such as electrical or plumbing upgrades.
What Is Involved In Replacing My Heating System?
It's simple. We come to your home and evaluate your system, measure your home to make sure the system we suggest matches your needs and give you several options to choose from, including several financing options.
Once you have decided on the system, we schedule the installation at your convenience. We show up when we say we will. We carefully and professionally install the system according to the manufacturer's specifications and industry standards and clean up when we leave.
My Heating System Is Old, But Still Works, Should I Consider Upgrading?
Although your equipment may be working, it may be working against you. Older equipment is not as energy efficient as newer systems. This means you pay more to operate your system than you should. In furnaces, this means your money is going up the chimney. For heat pumps, your equipment runs longer than it should. Also, you are more susceptible to breakdowns. New systems have better warranties in the event you do suffer a breakdown.
How Do I Schedule Someone To Come Evaluate My Heating System?
Just call your local branch.
Why Should I Consider A Service Contract?
Quarles offers three levels of service contracts, the BASIC Tune-Up Plan, the PLUS Tune-Up Plan, and the TOTAL Tune-Up Plan. All plans include an annual tune-up. You can also select a plan that provides a 15% discount on parts and labor throughout the year, or a plan that covers nearly everything that could go wrong with your equipment. Contact your local branch for more information or to sign up!
When Is The Best Time To Get My Equipment "Tuned-up"?
Off-season is the best time. Avoid service emergencies that come in during the heating season. Our computerized testing equipment allows us to prepare your equipment for the rigors of winter or summer. Be prepared and enjoy peace of mind.
Should I Maintain My Equipment Annually?
Yes, and all equipment manufacturers require it to keep their warranties in force. Besides, annual maintenance pays for itself in energy savings and comfort. You may also catch a problem before you are in the cold of winter or heat of summer.
How Can I Be The First To Learn About Quarles Energy Services Promotions?
Sign-up for our quarterly newsletter, and never miss a beat!
Do You Offer A Senior Discount?
If you are 55 or older, you are eligible to save $.05 per gallon. Contact your local branch to activate your discount.
How Can I Improve The Efficiency Of My System?
The National Oilheat Research Alliance (NORA) suggests that annual tune-ups can reduce fuel consumption by up to 10 percent! Schedule a tune-up today, and our trained technicians will clean your furnace, check for leaks, and replace its filters. Just call your local branch.
Do I Need To Worry About Your Fuel Supply?
No! Quarles has three bulk storage facilities. We receive our fuel supply early so we can keep your home warm all winter long.
How Can I Save Money By Heating My Home With Oilheat?
Check out the Fuel Savings Analysis Calculator at the National Oilheat Research Alliance. This tool uses information from the U.S. Department of Energy to give an accurate estimate of how much money you’ll save with oilheat.